Select if you believe you were charged twice for the same booking

Select if you believe you were charged for a booking that you had cancelled or a journey you did not take.

Select if you believe you were overcharged for their booking due to route taken by the Driver Partner.

Select if you have a query regarding the fares charged for a booking undertaken during busy times.

Select if you have a query regarding pre-authorisation charges.

Select if have a query about being charged for multiple vehicles being dispatched when a single larger capacity vehicle had been requested.

Select if you believe you were charged extra for your booking due to making additional stops (via's) during the journey.

Select if you believe the Driver Partner overcharged you due to:

• The Driver partner requesting more money than the fare shown at the end of the journey
• The Driver partner requesting extra payments due to factors such as cleaning charges, waiting time, animal carriage or luggage etc.

Select if you have a query about amount charged for your booking, where the pick-up location, a via location or the destination was outside of one of our normal operational areas.

Select if that the amount you were charged for your journey exceeded either an estimate you were previously given, or the estimate shown at the time of booking.

Select if you want to raise a concern about the Driver Partner's conduct ,the standards of cleanliness or hygiene demonstrated by the Driver Partner.

Select if you want to raise a concern that during your journey the Driver Partner displayed a poor standard of driving resulting in discomfort or distress.

Select if you want to raise a concern that during your journey the Driver Partner's vehicle was of poor standard with regard to the cleanliness, hygiene or cosmetic repair of the interior or exterior of the vehicle.

Select if you want to raise a concern that the length of time spent on hold before speaking to a Call Advisor or other Journey Booking Centre colleague was longer than desired or caused you inconvenience.

Select if you want to raise a concern that you received poor service from a Call Advisor or other Journey Booking Centre colleague in regard to their attitude or the language.

Select if you want to raise a concern that when you spoke to a Call Advisor or other Journey Booking Centre colleague, you received poor service in regard to that colleague's knowledge of the operational area, the booking process or if the information given to you was misleading or incorrect.

Select if you had difficulties when making or attempting to make a booking using one of our automated booking processes, or found the booking experience to be poor quality.

Select if you used cash to pay for your booking

Select if you used a Debit or credit card (including Apple Pay of Google Pay) to pay for your booking

Select if you paid by debit or credit card using AirPay

Select if you are raising a query as a 3rd party and did not make a booking

Select if you hold a corporate account, and pay for your bookings on invoice

Select this option to report a security violation where you believe that sensitive/protected or confidential data has been copied/viewed/transmitted or stolen.

Select this option to request access to the personal data we hold about you.

Select this option if you believe the personal data we hold about you is incorrect and you want to rectify it.

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